Find all the information you need in one place with our comprehensive FAQ section, designed to ensure a smooth and informed experience.
Where does the boat depart from?
The tour starts and ends at Tower Bridge Quay E1W 1LD, (ignore any maps that say the pier is closed) which is located a 5 minute walk from the Tower of London, on the other side of Tower Bridge. Our pier is near the Tower Hotel. Please arrive 15 minutes before your given tour time.
How long does the tour take?
The Tower of London River Tour takes approximately 45 minutes.
How often do the tours run?
Our tours run every hour from 9:45 or 10:45 depending on the day. Please see our timetable for full details.
Is the tour suitable for children?
Our tour is suitable for all ages.
What sights will I see?
The tour will take in many of London’s sights, including:
And more! For a visual of the landmarks, see our route map.
Is there guided commentary?
Yes, the tour has live commentary delivered by our trained guides which was written by the co-creator of BBC’s Ghosts, Martha Howe-Douglas, and curated by Historic Royal Palaces.
Are food and drink available on board?
Yes, we have an onboard bar serving a range of snacks, soft and alcoholic drinks. You can add a glass of Ridgeview English sparkling wine at the checkout, for adults 18 and over.
Are pets allowed on board?
Unfortunately, we cannot accommodate pets on board, with the exception of assistance dogs.
How do I contact you about lost property?
Please contact us with a description of your item and the date and time of the tour you attended.
Find detailed information on how we accommodate all guests, ensuring everyone can enjoy a comfortable and inclusive experience.
Are hearing loops available for guests with hearing aids?
There are no hearing loops available for this tour. If you require hearing assistance, please contact us in advance and our team will do their best to accommodate your needs.
Is the onboard commentary available in other languages?
The live commentary is currently delivered in English.
Is the tour accessible?
The Silver Raven is fully accessible including toilets. Our staff are also available to assist with boarding. Please feel free to contact us ahead of your tour with any questions. Please visit our accessibility page for more information.
Is assistance available for visually impaired guests?
Yes. Our staff are happy to assist visually impaired guests with boarding and seating where required. Please let a team member know when you arrive or contact us in advance if you need additional support.
Are there accessible toilets onboard?
Yes, the Silver Raven has an accessible toilet.
Find everything you need to know about boarding and onboard comfort, so you can arrive prepared and enjoy the experience in any weather.
Is there shelter while waiting to board?
Yes. There is shelter available on our private pier, located just past the entry gate at Tower Bridge Quay, down at the boarding area. This covered space provides protection from rain and sun while you wait to board. Access to the pier is restricted to ticket holders only.
Is the tour sheltered in colder or rainy weather?
Yes. The vessel provides covered seating areas so guests can stay comfortable during colder or rainy weather. We still recommend dressing appropriately for the weather, as some guests may wish to sit outside to enjoy the views.
Is there seating onboard?
Yes. Seating is available onboard the vessel, including covered areas and indoor seating. Some guests may also choose to stand in designated viewing areas to enjoy the views during the tour.
Find answers to common practical questions about what to bring and what to expect when you arrive, so you can plan your visit with confidence.
Can I bring luggage on the tour?
Small bags and backpacks are welcome onboard. Due to limited space, large suitcases cannot be accommodated.
Can I bring a pushchair or buggy onboard?
Yes, pushchairs and buggies are welcome. Depending on available space, they can either be stored on the pier before boarding or brought onboard and kept with you during the tour. Our staff will be happy to advise on the best option when you arrive.
Is there somewhere to store wheelchairs or prams before boarding?
Yes. Wheelchairs and prams can be stored on the sheltered pier area before boarding if preferred. Alternatively, they may be brought onboard and kept with you during the tour depending on available space. Our team will be happy to help you decide on the best option when you arrive.
Get all the answers you need about booking your tour, making payments, and handling ticket changes or cancellations.
What happens if I miss my departure time?
If you miss your scheduled tour, please speak to a member of staff at the pier. Our team will do their best to move you onto the next available departure, subject to availability.
What happens if the weather is bad?
Our tours operate in both rain and shine. The vessel includes covered seating and indoor areas so the tour can still run in rain or cooler weather. In the unlikely event that weather conditions make it unsafe to sail, our team will contact affected guests and offer alternative options where possible.
Can I change the date or time of my ticket?
Yes, you can change the date and time of your ticket online up to 72 hours before your scheduled tour date and time for an alternative within 30 days of your scheduled tour date. You can only change to a comparable date (for example, if you have an off-peak ticket, you can only change to another off-peak tour). Simply head to the My Booking page and provide the email address used to book the tickets, enter the verification code sent to your email and then choose your new date and time.
Can I cancel or refund my ticket?
Our tickets are non-refundable and non-transferable.
Do you offer tickets for carers?
If you require the assistance of an Essential Companion or Carer, we will provide a complimentary ticket when you purchase your own ticket, either online or at our ticket office. If you require assistance from more than one person, please contact us before you purchase your ticket. We may ask for proof of eligibility for the Essential Companion or Carer concession on the day of your visit.
Can I book for my school group?
We welcome school groups on the Tower of London River Tour. Please contact us to book.
Do you offer a group discount?
Yes we do! For groups of 10 or more, use promo code ‘GROUP’ at checkout to receive 20% off listed prices.
