Find all the information you need in one place with our comprehensive FAQ section, designed to ensure a smooth and informed experience.
How long does the tour take?
The Tower of London River Tour will last approximately 40 minutes.
Where does the tour start and end?
The Tower of London River Tour departs and disembarks at Tower Bridge Quay, E1W 1LD. Just a short walk from the Tower of London. Head to our Plan Your Visit page for more information.
Is the tour suitable for children?
Yes absolutely. The tour is suitable for all ages.
What time should I arrive?
Please arrive at Tower Bridge Quay at least 15 minutes before your scheduled tour.
How long is the walk to the Tower?
If you’re visiting the Tower of London, it’s approximately an 8 minute walk from Tower Bridge Quay. The walk will take you around the exterior of the fortress for a beautifully scenic stroll.
Head to our Plan Your Visit page for directions.
Learn about the stunning landmarks and historical insights you'll encounter along our carefully curated river route.
What are the main sights and attractions we will see on the tour?
The tour will take in many of London’s sights, including:
For a visual of the landmarks, see our route map.
Is there guided commentary?
Yes, the tour has live commentary delivered by our trained guides which was written by the co-creator of BBC’s Ghosts, Martha Howe-Douglas, and curated by Historic Royal Palaces.
Which boat is used for the tour?
The official Tower of London River Tour is operated aboard the Silver Raven, the UK’s first electric tour boat. For further information please refer to the Silver Raven webpage.
Why is the tour operating on a different boat temporarily?
From time to time, the Silver Raven (our electric vessel) will need to undergo scheduled or emergency maintenance and repairs. Whilst this is taking place, your tour will be operated aboard another vessel from the Silver Fleet, the Silver Sockeye.
The Silver Sockeye was originally UK designed and constructed in 1983 by Alan Woods of Woods’ Silver Fleet; she returned to the fleet for restoration back to a luxury tour and transfer vessel in 2019. The vessel’s two decks now offer a comfortable, design-led Thames cruise experience.
As a vessel from our heritage fleet, the Silver Sockeye unfortunately does not offer full wheelchair accessibility (including access to the main saloon and facilities). We sincerely apologise for any inconvenience this may cause, please contact our customer service team if you have specific accessibility needs.
Discover the refreshment options available on board, including guidelines on bringing your own snacks and beverages.
Are food or drink options available on board?
Yes, we have an onboard bar serving a range of snacks, soft and alcoholic drinks.
You can add a glass of Ridgeview English sparkling wine at the checkout, for adults 18 and over.
Can I bring my own?
Please do not bring food or drink that has not been purchased on board.
Find detailed information on how we accommodate all guests, ensuring everyone can enjoy a comfortable and inclusive experience.
Is the boat wheelchair accessible?
The Silver Raven boat used for the Tower of London River Tour is wheelchair accessible. Please see our accessibility information for further details.
Are there any wheelchair accessible facilities on board?
We have dedicated areas for wheelchair users in prime spots on board. Please speak to a member of our team on arrival who will direct you to these spots.
Are there any assistance or support services available?
If you require assistance please contact us in advance.
Get all the answers you need about booking your tour, making payments, and handling ticket changes or cancellations.
How can I book a tour?
Go to our Tickets page to book your tickets.
How much are tickets?
Ticket prices can be found at the checkout.
River Tour prices start from £18.50 for adults and from £14.00 for children (2-15). Under 2 and carer tickets are free of charge.
Bundle tickets, which include the River Tour and Tower of London admission, start from £54.30 for adults and £31.90 for children.
Can I change the date or time of my ticket?
Yes, you can change the date and time of your ticket online up to 72 hours before your scheduled tour date and time for an alternative within 30 days of your scheduled tour date. After this time you cannot make any changes to your booking. You can only change to a comparable date (for example, if you have an off-peak ticket, you can only change to another off-peak tour).
Simply head to the My Booking page and provide the email address used to book the tickets, enter the verification code sent to your email and then choose your new date and time.
Important note: You can choose a new, comparable, date within 30 days of your original tour date
Can I cancel my ticket and get a refund?
Our tickets are non-refundable and non-transferable.
How do I choose my times for a joint ticket for the Tower of London and the Tower of London River Tour?
You can select your ticket times for each experience at the checkout.
The joint ticket automatically calculates the how long each experience will take and the walking time in between to avoid overlap.
Do you offer tickets for carers?
If you require the assistance of an Essential Companion or Carer, we will provide a complimentary ticket when you purchase your own ticket, either online or at our ticket office.
If you require assistance from more than one person, please contact us before you purchase your ticket.
We may ask for proof of eligibility for the Essential Companion or Carer concession on the day of your visit.
Can I book for my school group?
We welcome school groups on the Tower of London River Tour. Please contact us to book.
Do I need to print my ticket?
Tickets can either be printed or shown on a smart phone, we will scan the QR code so please ensure this is visible for our team scan.
Explore additional details about our services, facilities, and policies to help you prepare for an unforgettable river tour.
Is there an outdoor section on the boat?
The Silver Raven, the boat the Tower of London River Tour uses, has a large outdoor section which has both covered and uncovered seating available on a first come, first served basis.
What should I do if it rains?
The tour will run in all conditions, as long as it is safe to do so. The Silver Raven, the boat the Tower of London River Tour uses, has covered seats, both inside and outside, which are available on a first come, first served basis.
Do you have CCTV on board the boat?
We have CCTV on board the boat for operational purposes and the safety of our passengers and staff. Please see our privacy notice for more details.
Are pets allowed on board?
Unfortunately, we cannot accommodate pets on board, with the exception of assistance dogs.
How do I contact you about lost property?
Please contact us with a description of your item and the date and time of the tour you attended.
What is there to see and do at the Tower?
There’s plenty to see at the Tower of London. Get up close to the Crown Jewels and uncover their dazzling history, explore the world’s most recognisable castle that’s almost 1,000 years old, take a tour with a famous Yeoman Warder and learn fascinating tales of the Tower and so much more.
Book a joint Tower of London and River Tour ticket for a wonderfully historic experience in London.
